FAQS

Product Information

Q: What types of cameras does Maxmango offer?
A: Maxmango specializes in waterproof, outdoor, and compact digital cameras designed for travel, sports, and everyday use.

Q: Are Maxmango cameras easy to use for beginners?
A: Yes. Our cameras are designed with intuitive controls and simple menus, making them suitable for beginners, families, and teens.

Q: Are your cameras suitable for underwater use?
A: Selected Maxmango models are waterproof and designed for underwater photography and water sports. Please refer to each product page for specific waterproof depth and usage instructions.

Q: Do your cameras come with accessories?
A: Yes. Standard accessories such as charging cables, batteries, and user manuals are included. Some models also include memory cards or additional accessories.

Orders & Payments

Q: How do I place an order on maxmango.com?
A: Simply select your product, add it to your cart, and complete checkout by following the on-screen instructions.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been shipped, please contact us as soon as possible. Once shipped, modifications or cancellations may not be possible.

 Shipping & Delivery

Q: Do you offer worldwide shipping?
A: Yes, we provide international shipping to most countries.

Q: How much does shipping cost?
A: Shipping fees vary depending on your order amount and selected shipping method. Free shipping is available on orders over $99.

Q: How long does delivery take?
A:

Standard Shipping: 7–10 business days

Fast Shipping: 5–8 business days
Delivery times may vary due to weather conditions, holidays, or customs clearance.

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with tracking information.

Q: What happens if I’m not at home during delivery?
A: The courier may leave the package in a safe location or attempt redelivery, depending on local carrier policies.

 Returns & Refunds

Q: What is your return policy?
A: We accept returns or exchanges within 30 days of delivery, provided the product and packaging are in original, undamaged condition.

Q: Do I need to pay return shipping?
A: Yes, return shipping costs are the responsibility of the customer unless the return is due to a quality issue.

Q: How long does it take to process a refund?
A: Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

 Warranty & Support

Q: Do Maxmango cameras come with a warranty?
A: Yes. All Maxmango cameras are covered by a 2-year limited warranty.

Q: What does the warranty cover?
A: The warranty covers manufacturing defects under normal use. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

Q: What should I do if my product arrives damaged or defective?
A: Please contact us immediately with photos or videos of the issue, and our support team will assist you promptly.

B2B & Partnerships

Q: Do you support bulk orders or business partnerships?
A: Yes. We work with retailers, distributors, and corporate buyers worldwide. Bulk orders and customization options are available.

Q: How can I contact Maxmango for B2B inquiries?
A: Please email us at support@maxmango-tech.com, and our team will get back to you as soon as possible.

Contact Us

If you have any other questions, feel free to contact our customer support team at:
support@maxmango-tech.com

We’re always happy to help.